Help & Info

Shipping & Delivery

  • At Terra Botanical, we understand the excitement of receiving your new plants and gardening essentials. That's why we strive to make our shipping and delivery process as seamless and efficient as possible

Shipping Information:

  • Fast Dispatch: Once you place your order, our team works diligently to prepare your items for shipping. Orders are typically dispatched within 1-2 business days, ensuring minimal delay in getting your plants to you.

  • Careful Packaging: We take great care in packaging your plants to ensure they arrive at your doorstep in pristine condition. Our packaging materials are eco-friendly and designed to protect your plants during transit.

  • Shipping Options: We offer a variety of shipping options to suit your needs. Whether you prefer standard shipping, expedited shipping, or local delivery, we’ve got you covered.

Delivery Information:

  • Domestic and International Delivery: We ship our products both domestically and internationally, so you can enjoy our green offerings no matter where you are in the world.

  • Track Your Order: Once your order has been dispatched, you’ll receive a tracking number via email, allowing you to monitor the status of your delivery every step of the way.

  • Delivery Partners: We partner with trusted shipping carriers to ensure timely and reliable delivery of your items. Rest assured, your plants are in good hands from our warehouse to your doorstep.

Customer Satisfaction Guarantee:

  • Quality Assurance: Your satisfaction is our top priority. If you encounter any issues with your order or have concerns about your delivery, please don’t hesitate to reach out to our friendly customer support team. We’re here to assist you every step of the way.

Returns & Exchanges

  • At Terra Botanical, we strive for your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer hassle-free returns and exchanges to ensure your peace of mind

Return Policy:

  • We accept returns within 30 days from the date of purchase.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • To initiate a return, please contact our customer service team with your order details.
  • Once your return is approved, we will provide instructions for returning the item(s).
  • Refunds will be issued to the original payment method upon receipt and inspection of the returned item(s), excluding any shipping fees.

Exchange Policy:

  • We offer exchanges for items of equal or lesser value within 30 days from the date of purchase.
  • Items for exchange must be unused, in their original packaging, and in the same condition as received.
  • To initiate an exchange, please contact our customer service team with your order details.
  • Once your exchange is approved, we will provide instructions for returning the original item(s) and selecting a replacement.
  • If the exchanged item is of lesser value, the price difference will be refunded to the original payment method. If it is of greater value, an additional payment may be required.

Exceptions:

  • Personalized or custom-made items are not eligible for return or exchange unless they arrive damaged or defective.
  • Plants and perishable goods are final sale and cannot be returned or exchanged due to their nature.

For further assistance or inquiries regarding returns and exchanges, please don’t hesitate to contact our customer service team. We are here to ensure your shopping experience with Terra Botanical is nothing short of exceptional.

Faq

We aim to address all your inquiries about plants, gardening, and sustainability practices. Whether you’re wondering about the best watering schedule for your indoor jungle or seeking tips on eco-friendly pest control, our extensive FAQ section is here to provide you with expert insights and solutions to help you nurture your green space with confidence and ease.

The delivery time depends on your location and chosen shipping method. Orders are typically processed within 5-7 business days. Once shipped, you’ll receive a tracking number via email. Standard shipping within India takes approximately 5 days, while expedited shipping may arrive sooner. Unforeseen circumstances like weather or carrier delays may affect delivery times. Contact us for assistance anytime.

If you’re not satisfied with your purchase, simply contact us, and we’ll guide you through the return process. Your satisfaction is our top priority, and we’re here to ensure your experience with Terra Botanical meets your expectations.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our website or the courier’s website.

Yes, we aim to ship plants year-round, though factors like extreme weather or plant availability may occasionally affect our schedule. We carefully monitor conditions and plant health to ensure optimal shipping times. Some plants may have seasonal availability or be dormant at certain times. For specific concerns, feel free to contact our customer service.

If your plant arrives damaged, please contact our customer service team within 24 hours with a clear photo of the issue. We’ll swiftly assess and offer a replacement or refund to ensure your satisfaction. We apologize for any inconvenience and appreciate your understanding.

Our products ship from our distribution center located in New Friends Colony, New Delhi, India. We ensure that all items are carefully packaged and shipped directly from our facility to ensure quality and timely delivery to our customers.